Important Unemployment Benefits Information

All Department of Unemployment Walk-In Services are temporarily suspended including our satellite office at 75-101 Federal Street, 10th floor.

UI Online

Filing by Phone

You can also file an unemployment claim by phone. To schedule a call back to file a claim click here.

  • Expect long wait times due to the recent surge in claims.
  • The TeleClaim Center can also help you file a claim by phone
    • Call (877) 626-6800 if your phone is in area code 351, 413, 508, 774, or 978.
    • Call (617) 626-6800 if your phone is in area code 617 or 781 (or any other codes not mentioned in the bullet above)
    • TeleClaim Center hours are Monday to Friday from 8:30am to 4:30pm.
    • For hearing impaired relay service, call 711.
    • Language services are also available through the TeleClaim Center upon request.
    • The Commonwealth of Massachusetts requests that you call in on the day that corresponds with the last digit of your Social Security Number.
      • If your number ends in 0 or 1 – Monday
      • If your number ends in 2 or 3 – Tuesday
      • If your number ends in 4, 5, or 6 – Wednesday
      • If your number ends in 7, 8, or 9 – Thursday
      • If your number ends in any digit – Friday

CLICK HERE FOR INSTRUCTIONS FOR FILING ONLINE OR BY PHONE

All Department of Unemployment Walk-In Services are temporarily suspended including our satellite office at 75-101 Federal Street, 10th floor.