Important Unemployment Benefits Information

Department of Unemployment Assistance:

Information on Unemployment and Coronavirus (COVID-19):

Guidance On CARES Act Implementation:

Find out more information about the new public benefit programs that will expand unemployment eligibility; temporarily increase weekly benefits for all claimants; and allow additional categories of people to claim unemployment benefits:

MassHire Jobseeker Resources:

To make an appointment at the Boston Re-Employment Center (DUA Office)

Click here:

How to make an appointment to visit the Boston Re-Employment Center.

The center is open Monday through Friday from 8:30 a.m. to 4:30 p.m.

Visit  or call (877) 626-6800 for help with services the REC does not offer.

You can also file an unemployment claim by phone.

  • Expect long wait times due to the recent surge in claims.
  • The TeleClaim Center can also help you file a claim by phone
    • Call (877) 626-6800 if your phone is in area code 351, 413, 508, 774, or 978.
    • Call (617) 626-6800 if your phone is in area code 617 or 781 (or any other codes not mentioned in the bullet above)
    • TeleClaim Center hours are Monday to Friday from 8:30am to 4:30pm.
    • For hearing impaired relay service, call 711.
    • Language services are also available through the TeleClaim Center upon request.
    • The Commonwealth of Massachusetts requests that you call in on the day that corresponds with the last digit of your Social Security Number.
      • If your number ends in 0 or 1 – Monday
      • If your number ends in 2 or 3 – Tuesday
      • If your number ends in 4, 5, or 6 – Wednesday
      • If your number ends in 7, 8, or 9 – Thursday
      • If your number ends in any digit – Friday


If your unemployment claim has been denied or UI has directed you to contact a Career Center, click here

Request your unemployment benefits 1099-G

The 1099-G is an IRS form that shows the total unemployment benefits you received and any taxes withheld during the previous calendar year. You will need this information when you file your tax return.


  1. Log in to your UI Online account –  You will need the username and password you use to log in to UI Online.
  2. Click on View and request 1099-G on the left navigation bar
  3. Click on the down arrow to select the right year. You can view 1099-G forms for the past 6 years.
  4. Click on View 1099-G and print the page

By phone

Contact the DUA Interactive Voice Response (IVR) at (617) 626-5647 and follow the prompts to request your 1099-G.

DUA Interactive Voice Response

Call DUA Interactive Voice Response at(617) 626-5647

UI satellite office at 75-101 Federal Street, 10th floor, has been PERMANENTLY CLOSED!