Important Unemployment Benefits Information

Make an appointment at the Boston Re-Employment Center (DUA Office)

Call our Scheduling line at (971) 383-0783 to make an appointment to visit the Boston Re-Employment Center.

The center is open beginning Aug. 2, Monday through Friday from 8:30 a.m. to 4:30 p.m.

Visit Mass.gov/DUA  or call (877) 626-6800 for help with services the REC does not offer.

Department of Unemployment Assistance:

https://www.mass.gov/orgs/department-of-unemployment-assistance

Information on Unemployment and Coronavirus (COVID-19):

https://www.mass.gov/resource/information-on-unemployment-and-coronavirus-covid-19

Guidance On CARES Act Implementation:

Find out more information about the new public benefit programs that will expand unemployment eligibility; temporarily increase weekly benefits for all claimants; and allow additional categories of people to claim unemployment benefits:
https://www.mass.gov/info-details/update-massachusetts-department-of-unemployment-assistance-announces-guidance-on-cares

MassHire Jobseeker Resources:

https://www.mass.gov//dua-jobseeker

Pandemic Emergency Unemployment Compensation (PEUC)

  • Claimants who have exhausted their claim with a benefit year end date on or after 7/6/2019 are potentially eligible for PEUC.
  • PEUC offers an additional 53 weeks of benefits to individuals at their former weekly benefit amount, plus dependents, if applicable. The PEUC program will conclude the week ending September 4, 2021.
  • The first week a claimant can be eligible for PEUC is the week beginning 3/29/2020.
  • For most claimants, the last payable week of PEUC is the week ending 9/4/2021.
  • If the UI claim has expired, a claimant must file a new regular UI claim prior to filing for PEUC.
  • If a claimant has been receiving regular UI benefits and those benefits are exhausted, PEUC will automatically begin, and the claimant does not have to take any further action.
  • Claimants who were receiving Section 30 benefits will be automatically transferred to receive PEUC benefits.

Beginning on Monday, April 20, 2020, Massachusetts workers will be able to complete a PUA application by visiting https://ui-cares-act.mass.gov/PUA/. Applicants will need to provide the following information:

  • Your social security number
  • If you are not a citizen of the United States, your alien registration number
  • Your residential address
  • Your mailing address (if different from residential address)
  • Your telephone number
  • Your email address
  • Your birth date
  • Your wage records for 2019, which includes:
    • 1099 forms
    • Pay stubs
    • Bank statements
  • The social security number(s) and date(s) of birth for your dependent child(ren)
  • If you want to use direct deposit for payment, your bank account and routing numbers.
The Commonwealth of Massachusetts’ unemployment rate has triggered federal Extended Benefits (EB). Federal Unemployment Extended Benefits (EB) are now available for up to 20 weeks for certain eligible regular unemployment claimants. For more info click here.

Eligible claimants will be presented with an application for Extended Benefits (EB) through their UI Online account.

To be eligible for EB, UI claimants must have:

  • Exhausted all rights to regular UI (Unemployment Insurance) under Massachusetts law
  • No rights to regular UI with respect to any UI law of another state or Canada
  • Exhausted Pandemic Emergency Unemployment Compensation (PEUC)
  • Wages in the base period (with respect to the regular UI claim that was exhausted) that includes 1 of the following:
    1. 20 weeks of full-time covered employment
    2. Wages higher than 40 times your most recent weekly benefit amount or
    3. Total wages in the base period equal to or greater than 1.5 times the highest quarter
  • No disqualifications that would prevent you from being eligible for EB and
  • Regular UI benefit year ended on or after May 9, 2020

If your unemployment claim has been denied or UI has directed you to contact a Career Center, click here

You can also file an unemployment claim by phone. To schedule a call back to file a claim click here.

  • Expect long wait times due to the recent surge in claims.
  • The TeleClaim Center can also help you file a claim by phone
    • Call (877) 626-6800 if your phone is in area code 351, 413, 508, 774, or 978.
    • Call (617) 626-6800 if your phone is in area code 617 or 781 (or any other codes not mentioned in the bullet above)
    • TeleClaim Center hours are Monday to Friday from 8:30am to 4:30pm.
    • For hearing impaired relay service, call 711.
    • Language services are also available through the TeleClaim Center upon request.
    • The Commonwealth of Massachusetts requests that you call in on the day that corresponds with the last digit of your Social Security Number.
      • If your number ends in 0 or 1 – Monday
      • If your number ends in 2 or 3 – Tuesday
      • If your number ends in 4, 5, or 6 – Wednesday
      • If your number ends in 7, 8, or 9 – Thursday
      • If your number ends in any digit – Friday

CLICK HERE FOR INSTRUCTIONS FOR FILING ONLINE OR BY PHONE

All Department of Unemployment Walk-In Services are temporarily suspended including our satellite office at 75-101 Federal Street, 10th floor.