Important Unemployment Benefits Information

Department of Unemployment Assistance:

Information on Unemployment and Coronavirus (COVID-19):

Guidance On CARES Act Implementation:

Find out more information about the new public benefit programs that will expand unemployment eligibility; temporarily increase weekly benefits for all claimants; and allow additional categories of people to claim unemployment benefits:

Pandemic Emergency Unemployment Compensation (PEUC)

  • Is now available to claimants who are currently collecting regular UI benefits; have exhausted their benefits; or have an expired claim.
  • The length of the extension is an additional 13 weeks of benefits.
    Amount paid is the former weekly benefit amount plus dependent benefits (if applicable).
  • Eligibility begins March 29th, 2020 (will be retroactively paid) last payable week is December 26th, 2020.
  • Claimants will also be eligible to receive the FPUC additional $600 until July 25,2020, as long as they are eligible and receiving their weekly UI benefit.
  • Claimants who have exhausted their claim with a benefit year end date on of after July 6, 2019, may be eligible.

Claimant Scenarios and Steps:

  • Claimants in process of collecting benefits – 13 weeks will be automatically added to the number of weeks claimable, no additional action needed. Continue claiming benefits weekly as long as they remain unemployed. If they are receiving Section 30 benefits, they will also be eligible for the extension. It will automatically be added to the claim.
  • Those who have exhausted their monetary benefits – need to “reopen” their claim. Go to the UI website, sign into account and click on “reopen” link found on homepage in”Benefits Overview” section.
  • If currently collecting PUA – cease requesting benefits from PUA, and reopen your regular UI claim. For the weeks already claimed through PUA, they will see a note in their “weeks claimed” section indicating they were ineligible for regular UI benefits. They will be eligible for a total of 13 weeks of extended benefits beyond the initial claim allowable weeks (includes PUA).
  • If claims have expired (benefit year ended): Must open a new claim. If their had not worked prior to opening the new claim, you will be eligible for the 13 week PEUC extension at the same monetary benefits as their previous claim. If they had worked for a consecutive 8 weeks and open a new claim, a new eligible determination will be made.

Beginning on Monday, April 20, 2020, Massachusetts workers will be able to complete a PUA application by visiting Applicants will need to provide the following information:

  • Your social security number
  • If you are not a citizen of the United States, your alien registration number
  • Your residential address
  • Your mailing address (if different from residential address)
  • Your telephone number
  • Your email address
  • Your birth date
  • Your wage records for 2019, which includes:
    • 1099 forms
    • Pay stubs
    • Bank statements
  • The social security number(s) and date(s) of birth for your dependent child(ren)
  • If you want to use direct deposit for payment, your bank account and routing numbers.
The Commonwealth of Massachusetts’ unemployment rate has triggered federal Extended Benefits (EB). Federal Unemployment Extended Benefits (EB) are now available for up to 20 weeks for certain eligible regular unemployment claimants. For more info click here.

Eligible claimants will be presented with an application for Extended Benefits (EB) through their UI Online account.

To be eligible for EB, UI claimants must have:

  • Exhausted all rights to regular UI (Unemployment Insurance) under Massachusetts law
  • No rights to regular UI with respect to any UI law of another state or Canada
  • Exhausted Pandemic Emergency Unemployment Compensation (PEUC)
  • Wages in the base period (with respect to the regular UI claim that was exhausted) that includes 1 of the following:
    1. 20 weeks of full-time covered employment
    2. Wages higher than 40 times your most recent weekly benefit amount or
    3. Total wages in the base period equal to or greater than 1.5 times the highest quarter
  • No disqualifications that would prevent you from being eligible for EB and
  • Regular UI benefit year ended on or after May 9, 2020

If your unemployment claim has been denied or UI has directed you to contact a Career Center, click here

You can also file an unemployment claim by phone. To schedule a call back to file a claim click here.

  • Expect long wait times due to the recent surge in claims.
  • The TeleClaim Center can also help you file a claim by phone
    • Call (877) 626-6800 if your phone is in area code 351, 413, 508, 774, or 978.
    • Call (617) 626-6800 if your phone is in area code 617 or 781 (or any other codes not mentioned in the bullet above)
    • TeleClaim Center hours are Monday to Friday from 8:30am to 4:30pm.
    • For hearing impaired relay service, call 711.
    • Language services are also available through the TeleClaim Center upon request.
    • The Commonwealth of Massachusetts requests that you call in on the day that corresponds with the last digit of your Social Security Number.
      • If your number ends in 0 or 1 – Monday
      • If your number ends in 2 or 3 – Tuesday
      • If your number ends in 4, 5, or 6 – Wednesday
      • If your number ends in 7, 8, or 9 – Thursday
      • If your number ends in any digit – Friday


All Department of Unemployment Walk-In Services are temporarily suspended including our satellite office at 75-101 Federal Street, 10th floor.