Unemployment Insurance Benefits

The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance program, providing temporary assistance to unemployed Massachusetts workers. Our career center is not the Unemployment office, however, we can help you meet your requirements and assist with your job search.

You can find a Department of Unemployment Assistance satellite office at:

75 Federal Street, 10th Floor
Boston, MA 02110

Unemployment insurance (UI) provides benefits to Massachusetts’ workers who are unemployed through no fault of their own. UI is just that: insurance. It is a temporary income protection program for workers who have lost their jobs and who are able to work, available for work, and are looking for employment.

Funding for UI benefits comes from contributions paid by the state’s employers; no deductions are made from workers’ salaries. Employers pay quarterly contributions to the Massachusetts Department of Unemployment Assistance (DUA). Each employer’s contribution rate is based upon that employer’s experience with layoffs and the UI benefits paid to former workers who collected during the prior year. This is why your employer may choose to protest your claim for benefits, particularly if you left your job voluntarily or were fired for good cause.

The Massachusetts Unemployment Insurance Law (Chapter 151A of the General Laws of the Commonwealth) governs the UI program. Legislation passed by the state’s House of Representative and Senate, and signed into law by the Governor may change certain sections of the law from time to time. In many respects, the state’s UI law must also conform to federal law governing unemployment insurance nationally. Copies of the state law are available online, in most libraries, and at all MassHire Career Centers.