Meet Our Team

Alejandra Ruiz
Alejandra RuizCareer Navigator

Alejandra Ruiz joined MassHire Downtown Boston as a Career Navigator with the Access to Recovery and Healthcare teams in September of 2020, after working at JVS for four years. Alejandra acts as a liaison for a variety of MassHire programs as well as with several community-based organization in the greater Boston area. She plans, organizes, and facilitates educational courses and workshops at the career center. She recently graduated from Emerson College and earned her Bachelor’s of Fine Arts in Theatre and Performance. As an immigrant from Barranquilla, Colombia, Alejandra is passionate about aiding and uplifting people in marginalized communities and helping them reach their full potential.

Amy Mazur
Amy MazurLead Career Counselor

Amy Mazur is a National Certified Counselor and a Distance Credentialed Counselor based out of our Newton office.  She is committed to helping individuals find their vocational path by tapping into their strengths and passions. Amy strives to create a trusting atmosphere for the client that, in turn, allows for self-acceptance and self-exploration. In addition to meeting individually with clients, Amy facilitates Job Search Strategy and Career Decision-Making Groups. Amy earned a Masters of Education with a concentration in Counseling & Consulting Psychology from Harvard University and a BA from the University of Michigan. She is a member the National Career Development Association and the Career Counselors’ Consortium. Amy’s approach to addressing the real issues facing job seekers was quoted in the book Squeezed: Why Our Families Can’t Afford America, One of TIME’s Best New Books to Read This Summer (June 2018).

Amy Parzych
Amy ParzychCareer Navigator

Amy Parzych is a Career Navigator assisting eligible Boston residents and dislocated workers in their pursuit of vocational training to achieve their career potential. She came to MassHire Downtown Boston after several years as a professional recruiter. She has a Master’s in Vocational Rehabilitation Counseling from Boston University and has worked with people from all walks of life to help them achieve their career objectives.

Bellie Hacker
Bellie HackerAssistant Operations Manager

Bellie Hacker is a Assistant Operations Manager extraordinaire but make no mistake she is really in charge of operations at MassHire Downtown Boston. Bellie also manages all external communications on our digital platforms, responsible for design and content management of Career Center website, and bulk email campaigns. When not chasing down colleagues, she designs marketing materials, photographs our events, and delivers high-quality customer service. Previously, Bellie has worked as a graphic designer and corporate trainer and is an experienced public speaker.

Carolyn Shoemaker
Carolyn ShoemakerCareer Navigator

Carolyn  Shoemaker is a Career Navigator who assists jobseekers with their job search process.  Her focus is with our program in partnership with CJP for individuals experiencing financial distress.  Carolyn  has more than eight years’ experience in Career Centers in the Metro Boston area, as well as in outplacement services, as a Workshop Facilitator and Career Advisor. She is a Certified Professional Resume Writer. Prior to her work in career services, Carolyn has worked as a trainer, a group facilitator and as a business consultant to a wide array of businesses and nonprofit organizations. She has a Bachelor Degree from Allegheny College and a Master of Health Services Administration from the University of Pittsburgh.

Dale Norman
Dale NormanCareer Navigator

Dale Norman joined JVS in August of 2021 as a Career Navigator. She is working in a partnership initiative ‘Ready for Success’ with Jewish Family Service (JFS) of MetroWest, and supporting clients enrolled in the ‘Jewish Re-Employment Program (JREP).  A career switcher, Dale trained as a Fellow at Northeastern Employer Engagement and Career Design, and then worked with the university’s diverse student and alumni population. Dale has worked for 25+ years in Jewish education, administration, and journalism. She holds a Master’s degree in Judaic Studies from Hebrew College, a Post Baccalaureate Diploma in Education from Framingham State University, and a Bachelor of Science in Journalism from Boston University. Dale is passionate about working collaboratively with clients as they realize their highest career potential.

Doreen Treacy
Doreen TreacyVP of Career Services

Doreen Treacy joined our career center as VP of Career Services in November 2014. She is responsible for setting our vision and leading our career center, ensuring high-quality customer services to job seekers and cutting-edge workforce development practices to Boston area employers. Thankfully she has a talented and dedicated team of professionals to deliver on this big endeavor. A recognized social innovator and thought leader, she brings over 20 years of professional experience and a passion for creating economic pathways for Massachusetts’ residents to her role at MassHire Downtown Boston. She is convinced that creating collaborative partnerships is the only way to turn safety nets into trampolines. She holds a BA from the University of Massachusetts-Amherst and a Masters of Divinity from Boston University.

Esmie Edwards
Esmie Edwards Career Navigator

Esmie H. Edwards joined MassHire Downtown Boston Career Center as a Career Navigator in May 2019. She brings over 20 years of experience in the hospitality industry and in workforce development, including working for the Workforce Development and Re-Employment Services with the Virgin Islands Department of Labor. She holds Associate of Science in Travel & Tourism Management and a Bachelor of Science in International Business from Johnson & Wales University. She also holds a Bachelor of Arts in Business Administration-Management and a Master’s in Business Administration from the University of the Virgin Islands.

As a Career Navigator, Esmie specializes in assisting customers in need of training to reach their career goals. She offers career counseling and also facilitates workshops to help job seekers find re-employment and learn about training and services available to them.

She enjoys working with a diverse communities.

Hal Surgecoff
Hal SurgecoffLead Career Navigator

Hal Surgecoff is our Lead RESEA Specialist who excels at creating a positive customer experience whether at the Welcome Center where he serves as customers’ first point of contact with MassHire Downtown Boston, or in the resource center, where he helps customers with the job search. He also leads Welcome Sessions for new members. Hal has worked at Career Centers in Boston for over 10 years. He holds an Associate Degree in Science from Bunker Hill Community College and a certificate in Microsoft Office Skills Training Program from Operation A.B.L.E. Hal is a USAF Veteran and served in the Mass. Army National Guard, receiving Honorable Discharges from both.

Jacob (Jake) Landis
Jacob (Jake) Landis Business Services Associate

Jacob  (Jake) Landis joined MassHire Downtown Boston in November 2019 as a Business Services Associate with the Employer Engagement team. He serves as a liaison between MassHire and JVS programs, as well as with community based organizations and employers in the Greater Boston area. His job entails assisting in planning, organizing, and running job fairs hosted by JVS MassHire Downtown Boston and aiding in developing relationships with businesses and supporting their workforce needs. Prior to joining MassHire, Jacob attended Loyola University Maryland, earning a B.A. in Global Studies with a minor in French. Having studied abroad in Belgium for a year, Jacob loves to meet new people and experience new cultures.

Jake Sugerman
Jake SugermanManager of Career Services Workforce Training and Development

Jake Sugerman joined MassHire Downtown Boston as Manager of Career Services Workforce Training and Development in February 2020. In collaboration with the MassHire Downtown Boston team, he is responsible for overseeing the planning, strategy, and expansion of contracts with partner organizations, business, and agencies related to program content and delivery. Jake comes to Masshire Downtown Boston with a background in multiple fields, including more than a decade of work as in the education, journalism, and training & development sectors. Previously, he was the Training and Development Specialist at Pine Street Inn, and co-managed the organization’s job training programs for homeless and at-risk individuals seeking a permanent return to the workforce. Jake has a BA in International Relations from Boston University, a master’s degree in journalism from Emerson College, and an M.Ed in curriculum and instruction from Gordon College, along with certifications and training in Trauma Informed Care and Supervision.

Jamaine Gaitor
Jamaine GaitorVeterans Employment Representative

Jamaine Gaitor joined the MassHire Downtown Boston team in May of 2021 as a Veterans Employment Representative and Disabled Veterans Outreach Program Specialist. Jamaine is an ARMY Veteran, and brings over 15 years of experience delivering employment services to Boston residents along with a passion for serving veterans. As a DVOP Specialist, Jamaine provides intensive services to veterans and eligible spouses, to facilitate their transition into meaningful civilian employment.

Jason Pollens
Jason PollensEconomic Opportunity Initiatives Manager

As the Economic Opportunity Initiatives Manager, Jason Pollens is the de facto financial guru for JVS customers whose sole focus is to create long term economic success for customers and clients. He oversees JVS’ free tax preparation, financial empowerment workshops, and works with staff to deploy a financial coaching framework that empowers individuals’ to achieve their financial dreams. Jason earned a dual Masters in Coexistence and Conflict and Sustainable International Development at the Heller School for Social Policy and Management at Brandeis University. He has worked in the Balkans, Honduras, Namibia, South Africa, Kenya, and Israel.

Kevin Beltrami
Kevin BeltramiCareer Navigator

Kevin Beltrami is a career center legend who specializes in working with ex-offenders and the homeless populations. He helps individuals find transitional employment, permanent employment, training, and educational opportunities through workshops and one-on-one coaching. Kevin has been awarded the Boston Private Industry Council Achiever Award and the JVS All-Star Award twice. He has collaborated with SPAN, Pine Street Inn/Impact, Community Works Services, and Project Place to ensure his clients get what they need to succeed.

Maricela Menaker
Maricela Menaker Manager of Employer Engagement

Maricela Menaker joined the MassHire Downton Boston team in December of 2019 as the Manager of Employer Engagement. However, Maricela joined the JVS team in 2017 as a volunteer, she then became a Post-Employment Career Coach in the Refugee department.   In her current role, Maricela helps develop and strengthen relationships with businesses and supports their workforce needs.  She also leads the planning and execution of job fairs and hiring events.

Miranda Faris
Miranda FarisCareer Navigator

Miranda joined MassHire in March 2021 as a Career Navigator with the Access To Recovery Team where she facilitates the career readiness workshops and offers coaching to individuals seeking to re-enter the workforce. Most recently Miranda has been a self-employed Life and Career Coach, and brings with her a wealth of knowledge and background from her career in the staffing industry as a recruiter, as well as in non-profit organizations that support Boston youth with career readiness services. Gifted with a passion for helping others successfully access their potential and committed to overcome any barriers that might stand in their way, Miranda brings a compassionate and supportive approach to her work at MassHire.

Natasha Goss
Natasha GossCareer Navigator

Natasha N. Goss worked in various roles at JVS before transitioning to her role as a Career Navigator at MassHire Downtown Boston. Prior to joining JVS she had a career in education spanning a decade. She provides career guidance and assists with planning and co-facilitating educational courses.  She earned her bachelor’s degree in English from UMass Boston and will be graduating with her master’s degree in May 2021.  Natasha is passionate about helping and serving those in need and enjoys bringing hope and inspiration to others through her spoken and written words, a collection of which is published.

Nicole Bassaleh
Nicole BassalehCareer Navigator

Nicole Bassaleh joined MassHire Downtown Boston Career Center as a Career Navigator in April 2019. Prior to transitioning to the workforce development world, she worked as a marketer for various  organizations in a number of industries – including working at a Boston area university supporting students from all over the world. She holds a B.A. in International Relations from Wheaton College, and a Master’s in Global Marketing Communication from Emerson College.

As a Career Navigator, Nicole helps job seekers market themselves and their great qualities. She helps them develop job search strategies and techniques, as well as exploring new career possibilities. Nicole also facilitates workshops to help job seekers find re-employment and learn about the training and services available to them.

Louis Kaplan
Louis KaplanFinancial Empowerment Coach

Louis Kaplan is a Financial Empowerment Coach and joined JVS in November 2016. Louis works with clients to improve the financial situations of his clients by increasing their awareness and access to options and resources and helping them design a roadmap to attain their goals. Previous to joining JVS Louis spent 4 years working with low-income seniors as a Nutrition Educator/Outreach Specialist with a Boston area social service organization. Louis made a career change into social services after spending 17 years in the advertising industry. Louis speaks English, Spanish, and French and has experience conducting business in Central and South America. He holds a B.A. from Brandeis University in Latin American Studies.

Shiu Yip Cheung
Shiu Yip CheungCareer Navigator

Shiu Yip Cheung is our WIOA Program Manager, Shiu has more than 10 years’ experience working in employment training services. He thrives on helping eligible low-income Boston residents or dislocated workers access the training they need to get back to work on satisfying career paths. He has experience working with culturally, economically and racially diverse clients. Previously, Shiu Yip worked in High School Management and as Principal of a college in Hong Kong. Shiu Yip earned a BA in History & Political Science and a Certificate in Education in Teaching & School Management from the University of Hong Kong which is equivalent to a M. Ed. in the US. Shiu Yip was awarded JVS Super Star in 2013 in recognition of his performance. He speaks English, Cantonese and Mandarin.

Susan Buckey
Susan BuckeyDirector of Healthcare Initiative

Susan Buckey joined our Career Center as the Director of Healthcare Initiative in September 2014. She meets with healthcare employers to understand the nuances of their staffing needs, educates job seekers about opportunities in healthcare and helps them market themselves effectively so that they land jobs in that industry. Prior to joining us, Susan inspired and educated audiences of all ages. She helped Boston area residents find pathways into the life science industry via training and networking events, led national outreach campaigns for PBS television programs produced by WGBH/Boston and taught fourth grade. Her focus for much of that time was to spark people’s curiosity – particularly towards careers in science and engineering. In 2014, Susan was selected to participate in the Aspen Institute’s Sector Skills Academy, a professional development series for workforce professionals focusing on increasing opportunities in a particular sector or industry.

Tiffany Lo
Tiffany Lo Career Navigator

Tiffany joined MassHire Downtown Boston Career Center as a Career Navigator in March 2020. She is currently assisting members with the Reemployment Services and Eligibility Assessment Program (RESEA) to help them maintain their UI benefits. She also facilitates webinars and performs other duties at the Career Center. Worked more than nine years in travel industry and one year in elderly services, with a focus on customer service.  As a customer service agent and an immigrant to the United States, Tiffany understands the challenges of starting new life in a new place.  She speaks Cantonese, Mandarin and English to assist job seekers and UI claimants that need information about their claims.  She graduated from the University of Massachusetts with a bachelor’s degree in Management.

Wendy Gelberg
Wendy GelbergLead Career Navigator

Wendy Gelberg is a Lead Career Navigator who provides one-on-one coaching, writes resumes, and facilitates job search workshops to help job seekers find the shortest distance between now and their next job. She has worked with clients between the ages of 16 and 83 (and, yes, the 83-year-old landed a job!) in a wide range of occupations and industries. She has a particular interest in job search skills for introverts and authored the book, The Successful Introvert: How to Enhance Your Job Search and Advance Your Career. Wendy earned a Certificate of Advanced Study (C.A.S.) from Harvard University’s Graduate School of Education, a Master’s Degree in Education from Boston University, and a Bachelor of Arts from the University of Rochester. In addition, she is a Certified Professional Resume Writer, Certified Employment Interview Professional, MBTI® Certified Facilitator, and Certified International Job and Career Transition Coach.